Last updated: September 9, 2026
This Policy covers refunds, reversals and cancellations for payments made through Ooruda. It distinguishes between Association maintenance collections and Ooruda own SaaS, platform, onboarding and other service fees.
Maintenance and other community charges displayed through Ooruda are determined by the relevant Association. A payment does not become refundable merely because it was made through Ooruda. Refunds, reversals, waivers or adjustments are subject to the relevant Association and applicable payment provider.
For duplicate payments, incorrect amounts, incorrect allocation, debit despite a failed transaction or another payment error, contact Ooruda. Transaction or reference details may be requested. Disputes about the validity or amount of an Association charge may be referred to the Association.
Where verified, Ooruda will coordinate with the Association and/or payment provider for refund, reversal or account adjustment. Processing time may depend on the payment method, gateway, bank and Association approval.
If an account is debited but Ooruda does not show a successful payment, the transaction will be reconciled. If confirmed unsuccessful, the applicable payment provider will process reversal or refund under its procedures.
Transactions subject to dispute, chargeback, fraud investigation or payment review may be withheld from settlement or handled under the applicable payment provider, bank, escrow arrangement and Association agreement. Ooruda may provide transaction and reconciliation records.
Ooruda fees for SaaS subscriptions, onboarding, implementation, configuration, customisation, professional services, support or one-time services are governed by the applicable agreement, quotation, order form or invoice. Unless expressly agreed otherwise, prepaid subscription fees are non-refundable once the period commences; onboarding, setup and implementation fees are non-refundable once work commences; completed professional or customisation services are non-refundable; and cancellation does not automatically create a refund for an unused portion of a commenced billing period.
Specific refund or cancellation terms in an Association agreement with Ooruda prevail over this Policy to the extent of any conflict.
Approved refunds will ordinarily be processed through the original payment method or another method permitted by the payment provider. Ooruda cannot guarantee the exact time taken by banks, card networks, UPI systems or other providers to credit refunds.
Once initiated, an approved refund will normally be processed within the timeline communicated at approval. Actual crediting time may vary by payment method and financial institution.
An Association wishing to discontinue Ooruda Services should follow the termination procedure in its agreement. Closing an individual account does not cancel maintenance or other amounts legally payable to the Association. Outstanding Association dues remain payable.
For disputes specifically concerning maintenance charges, residents may also contact their respective Association.